POSITION TITLE: COMMUNITY SERVICES COUNTY MANAGER
REPORTS TO: URBAN OR RURAL ASSOCIATE DIRECTOR FOR COMMUNITY SERVICES
FLSA CLASSIFICATION: Non-Exempt
GENERAL RESPONSIBILITY: Coordinates and oversees Community Services in assigned County Center, SCSEP Participants, Stipend Trainees, and Volunteers as assigned. Implements programs to address the needs of low-income individuals and families in the county
- Develop and maintain positive, collaborative relationships with community partners in the social service, civic, government and faith-based communities.
- Assist low-income residents of the county to access services that further their self-reliance, including temporary financial and supportive assistance and developmental programming as determined by the annual CSBG Budget Plan and Proposal and Agency Strategic Plan.
- Administer assistance programs including, but not limited to: the Low-Income Energy Assistance Program, WinterCare, supplemental and emergency food programs, and various monetary assistance programs.
- Responsible for county-specific reporting requirements, including Monthly Reports, ROMA and CSBG reports, in-kind donation and volunteer logs, and others, as needed.
- Maintain county and center files, customer records and the CASTiNET database, including adhering to record maintenance and retention policies, as needed.
- Engage customers and community partners in the annual needs assessment process by administering the tool and performing data collection on responses.
- Recruit and provide case management and goal coaching to appropriate customers using the approved Strengths-Based Case Management model.
- Recruit, schedule and help facilitate developmental classes for customers of the Neighborhood Center and community. Classes may include financial literacy, home ownership preparation, energy conservation, budgeting and credit.
- Recruit qualified customers for one-on-one counseling for home ownership preparation.
- Oversee Community Workers, AmeriCorps Workers, SCSEP, Stipend trainees and volunteers, as assigned, including providing training, daily and weekly tasks, and, approve timesheets.
- Management of County Center, including day-to-day operations, the intake or triage process by which consumers access services within the center, and oversight of all services and goods distributed to consumers of the center.
- Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities for the HealthCare Enrollment Application Assistance Program in assigned counties.
- Provide Volunteer Income Tax Assistance clinics and outreach activities in assigned counties (VITA).
- Administer and distribute emergency food and shelter program (EFSP) funding in assigned counties.
- Distribute and conduct county-specific programming and funds from discretionary accounts and fiscal court funds.
- Assures compliance with all program and grant requirements.
- Other duties as assigned.
- Degree in social work/human services preferred. High school diploma or GED required.
- Experience in social work/human services.
- Supervisory, organizational, training, and operational skills.
- Computer experience, including Microsoft Office and internet research, and ability to learn specialized computer databases, as needed.
- Knowledge of northern Kentucky community, agencies and resources.
- Excellent record keeping skills.
- Good oral and written communication skills.
- Must successfully complete certification for HealthCare Enrollment Assistance within 90 days of hire day
- Must successfully complete recertification for HealthCare Enrollment Assistance annually
- Must successfully complete certification for VITA by January 31st each year
- Ability to work with people of diverse and varying socio-economic backgrounds.
- Ability to lift and/or carry up to 50 lbs up to 50% of the time
- Ability to sit at, read, and enter data on computer for prolonged periods of time up to 100% of the time
- *NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of Color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.
The employee is expected to adhere to all agency policies and program requirements as required in the completion of this job description and all agency business.
NKCAC IS A DRUG-FREE WORKPLACE