Manages and oversees college-wide financial aid operations, implementing procedures for and monitoring compliance with state, federal and institutional guidelines to produce quality service for students.
Oversees financial aid operations for the college. Directs and monitors FA personnel with regards to scheduling, training, consistency of procedures, staff meetings; provides updates and assistance with student and PeopleSoft problems; provides technical assistance for various computer programs; works with other offices in reconciliation processes, cancellation and registration; communicates with other KCTCS FA offices regarding students and problems and KCTCS System Office for procedural updates and direction with problems
Provide counseling and assistance to students with regard to various types of educational funding, probation and suspension, satisfactory academic progress for FA; SAP appeals; return to Title IV issues; completion of forms; consortium agreements; acts as a liaison for students with other internal and external offices
Oversees the colleges default management efforts including leading the default management team, planning and executing default intervention strategies, coordinating with the default management servicer, as well as developing and implementing the college’s default management plan with responsibility for reducing the overall college default cohort rate.
Determines loan eligibility for all loan applicants, enters loan applications in PeopleSoft, certifies, adjusts and cancels loans on KHEAA Interlynx, posts loan net amounts, conducts exit and entrance interviews, counsels previous loan recipients on repayment issues, acts as a liaison for recipients with Dept of Ed and various state and loan servicing collection agencies
Generates and distributes various reports of FA staff for completion on daily basis. Monitors and identifies potential problems to student’s financial aid. Assigns specific reports to staff for completion as needed. Works with staff on district campuses to identify reports, materials or supplies needed to function effectively.
Provides financial aid information and breakdowns as requested to other departments within the institution for IE reports, grants, publications, etc
Conducts financial aid presentations for various groups, hosts external financial aid workshops on campus. Works with area high school and outside agency counselors. Serves as local representative on various committees.
Other duties as assigned
Bachelor’s Degree required with a Master’s Degree strongly preferred with 3-4 years direct experience in financial aid operations in a higher education setting
Position must understand federal regulations on financial aid and be able to explain to students
It is essential that the person serving in this capacity be proficient in all aspects of computer operation and software (i.e. Word, Excel, PowerPoint, Outlook, and database knowledge).
Excellent organizational skills; high attention to detail; independent; self-motivated; able to work in a fast-paced, changing environment; excellent interpersonal skills; ability to communicate with many individuals at all levels throughout the internal college environment as well as external business and community partners, representing his/her self in a professional and courteous manner; ability to communicate clearly in writing and verbally; ability to multi-task, work under deadlines, and prioritize projects to meet deadlines with high levels of efficiency and accuracy.
Expected start date: 12/1/2018
Position is responsible for implementation and management of department budget
Gateway Community and Technical College is located in Northern Kentucky - part of the Greater Cincinnati Region