Job Posting

Title/Position: Client Service Admin
Organization: C-Forward, Inc.
Category: Administrative
Employment: Full Time
Location: Covington

Excellent communication skills are required. Individual should have an aptitude for managing competing priorities and an attention to detail are needed.  This role requires a high level of professionalism; having strong organization skills, a mature and positive attitude as well as enjoy working in a fun culture.

·        Accuracy in our ticketing system by reviewing/closing/reassign tickets in CRM software.

·        Support to Client Service & Sales Department

·        Design and develop forms for internal and external use

·        Maintain and update the schedule for NetAdmin and vCIO duties (including setting up ticket templates and scheduling them as needed)

·        Prepare and set up reports to send monthly: i.e. project profitability, block time, etc. 

·        Review, develop, and recommend improvements to office procedures, systems, and documentation. 

·        Cross trained to provide assistance to other administrative departments as needed

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