COVID-19 Business Best Practices

 Last Updated March 25   

With so much uncertainty and new health measures, many are finding it increasingly challenging to maintain a sense of “business as usual” or visualize the path forward. Luckily, there are great resources available that can provide some guidance.  

Here are best practices shared by other NKY Chamber members that may work for you and your business: 

COVID-19 Business Resources” provided by DBL Law 

“Coronavirus - Employer’s Action Items for Today” provide by Graydon 

“Working Remotely: Can It Impact Your State and Local Tax Compliance?” provided by Frost Brown Todd. 

“Employer Issues During COVID-19 Pandemic” provided by DBL Law 

“Coronavirus 2019 (COVID-19) and Employee Benefits” provided by Business Benefits 

"Remote Work & Virtual Event Tools + Tips" provided by Blue North

National Association for Manufacturers COVID-19 Resources 

Important and regularly updated information about Cincinnati Bell’s and Spectrum’s continuing efforts and safety measures that have been established. 


March 20th 

  • As a business, protect your employees. 
  • Over communicate – centralize your communication and update frequently 
  • Be creative and understanding of employee's new needs regarding work schedules, your compassion will be rewarded in the long run with loyal employees. 
  • Stay visible on social media. 
  • Do not panic, continue to remind employees about self-distancing, wiping down work areas and even how to correctly wash their hands. Click here for more detailed information. 
  • Be flexible with your clients and find alternatives to your normal style of conducting business. 
  • are NOT alone! 


The SBA is providing low-interest disaster loans to help businesses, to apply for assistance please click here. You can also contact the SBA disaster assistance customer service center at 1-800-659-2955 (TTY: 1-800-877-8339 or e-mail 

“EXIM Extends Assistance to U.S. Customers and Lenders Amid COVID-19 Outbreak”  

  • Working Captial Guarantee Program 
  • Multi-Buyer and Single-Buyer Short-Term Insurance Program 
  • Medium-Term Single-Buyer Insurance Policies Issued to Exporters 

"FTC: Coronavirus Scams, Part 2" provided by Federal Trade Commission 

  • Undelivered goods 
  • Fake charities 
  • Fake emails, texts and phishing 
  • Robocalls 
  • Misinformation and rumors 


March 19th 

  • Stagger work hours so there is minimal employee contact. 
  • Trust your employees to work from home if their work allows and you have a platform to support them. 
  • Continue to reach out to customers via calls, email and/or social media to let them know you are still in business and what their expectations should be. 
  • Keep your employees up to date on what is happening with the company. Nothing is scarier than the unknown except all the scenarios that your mind can take you and the rumors can feed. 
  • Be innovative in how you communicate, meet and work with your customers and your employees. 
  • If you need help, please let us know! If you can help someone else, please let them know! #TogetherKY 


Here are best practices shared by other NKY Chamber members that may work for you and your business: 

“New Sick Leave Laws on the Books” provided by Graydon HR Matters 

  • Emergency Family Medical Leave Expansion Act (EFMLEA) 
  • Emergency Paid Sick Leave Act (EPSLA) 

“COVID-19 Communications” provided by Scooter Media 

  • Be Proactive 
  • Pause All Scheduled Social 
  • Add Press Conferences to Your Calendar 
  • Be Flexible 

“How To Implement Remote Work Now” provided by Emerge 

  • Free Cisco WebEx 
  • Free Cisco Umbrella Security Trial 
  • Free DUO 2 Factor Authentication 
  • Information about threat actors capitalizing on the outbreak 

Confined amid coronavirus? Here are best practices for remote-managing your small business” provided by The Enquirer 

  • Smart Tools 
  • Soft Skills 


March 18th 

“Coronavirus in the Workplace: What Employers Need to Know” provided by DBL Law 

  • What is Coronavirus and how does it spread? 
  • How can the spread of Coronavirus be prevented? 
  • What actions should employers take to ensure a safe and healthy workplace? 
  • What policies should employers be implementing now? 


“Businesses must prepare employees to work remotely in response to COVID-19" provided by ERIGO Employer Solutions 

“America has been fortunate that the number of confirmed cases of novel coronavirus have been low compared to other countries worldwide. Anything we can do to reduce the risk of exposure and spread of novel coronavirus is not only the right thing to do but it also makes sense from an economic standpoint. 

Immediate steps for organizations to ensure economic/physical health: 

  • Allow employees to work remotely, when feasible,  
  • Cross-train others to perform essential functions to reduce staff on site,  
  • Ask employees to share any plans for international travel,  
  • Consider changes to operating hours, and  
  • Be transparent with staff about all of the policies being considered and why they may be temporarily put into effect to both reduce employee stress and keep all lines of communication open. 


“5 Video And Chat Resources For A Remote Workforce” provided by Spotted Yeti 

“In light of public health concerns, many companies are turning toward online platforms to continue business remotely... Here are five different resources that are great for video conferencing... Let’s dive in and discuss the pros and cons of all five platforms. “ 

  1. Facebook Messenger 
  2. Slack 
  3. Google Hangout and Hangouts Meet 
  4. Workplace by Facebook 
  5. Zoom 

+Video conferencing tips: find somewhere quiet and well-lit so others can see and hear you properly. 


COVID-19 Detour: Adapting Your Communications Strategy provided by Scooter Media 

“From state mandated K-12 virtual learning to the closure of restaurant dining rooms and bars – the current news cycle has been a wild ride for the general public and the business community. The spread of the COVID-19 virus is an unprecedented public health crisis that is stretching even the most seasoned professionals’ crisis communications experience. So, what should businesses do when most of what was planned, scheduled, or drafted is no longer relevant (or appropriate)?” 



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